Simple & Easy
How to Order
Ordering from Vital Roots is quick and easy. Choose the method that works best for you.
Order Online
Browse the Shop
Visit our shop page and explore by category or brand. Use the search bar to find specific products.
Add to Cart
Click "Add to Cart" on any product. You can add multiple products before checking out.
Go to Checkout
Click the cart icon at the top right. Review your order then click "Proceed to Checkout".
Fill Your Details
Enter your name, phone number and delivery address. Double check your details are correct.
Pay & Confirm
Choose your payment method (M-Pesa, card or bank transfer) and complete your order. You'll get a confirmation SMS.
Order via WhatsApp
Message Us on WhatsApp
Send us a message on 0725 766 333 telling us which product(s) you want to order.
We Confirm Availability
We'll reply quickly to confirm the product is in stock and give you the final price including delivery.
Share Your Address
Send us your delivery address or drop a pin on WhatsApp so we can arrange delivery to you.
Pay via M-Pesa
We'll send you the M-Pesa payment details. Once payment is confirmed we dispatch your order immediately.
Receive Your Order
We'll keep you updated on your delivery and you'll receive your products same day or next day in Nairobi.
Frequently Asked Questions
Can I order if I'm outside Nairobi?
Yes! We deliver countrywide via courier. Delivery to upcountry areas takes 2–4 business days. WhatsApp us for delivery rates to your specific area.
Do I need to create an account to order?
No — you can check out as a guest. But creating an account lets you track your orders and reorder easily.
Can I order by phone call?
Yes! Call us on 0725 766 333 and we'll take your order over the phone.
How do I know my order was received?
You'll receive an SMS and email confirmation immediately after placing your order online. For WhatsApp orders, we'll confirm via WhatsApp.
Can I change or cancel my order?
Yes — contact us immediately via WhatsApp on 0725 766 333. We can change or cancel orders before they are dispatched.
Ready to Order?
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